Privacy Policy

1. Information We Collect

We collect the following types of information when you use Hindustan Awas Limited :

1.1 Information You Provide

• Account Information: Your name, mobile number, email address, and agency name during registration.
• Lead Data: Buyer and seller lead details including names, contact numbers, budget, and property requirements you enter into the app.
• Property Details: Property information including address, price, type, photographs, and location coordinates you add.
• Agent Information: Names and contact details of agents you add to your account.
• Commission Records: Deal values and age commission details you record.

1.2 Automatically Collected Data

• Device Information: Device model, OS version, and unique device identifiers.
• Usage Analytics: Features used, time spent in the app, and interaction patterns.
• Crash Reports: Error logs to help us fix bugs and improve stability.
• Location Data: Coarse location (city/region) to enable property location selection features.

2. How We Use Your Data

We use the information collected for the following purposes:

• Provide, operate, and improve the Hindustan Awas Limited application and services.
• Store and sync your lead, property, and deal data securely across your devices.
• Generate analytics reports within the app for your business insights.
• Send important service notifications and security alerts.
• Respond to your customer support requests.
• Detect fraud, abuse, or security incidents.
• Comply with applicable legal obligations under Indian law.

We do not sell, rent, or trade your personal or business data to any third party. Your lead and property data belongs to you and is used solely to deliver our service.

3. Data Sharing & Third Parties

3.1 Service Providers

We work with carefully selected technology partners who assist us in operating our services, including cloud hosting (Firebase/AWS), push notifications (FCM), and analytics (Firebase Analytics). These providers are contractually bound to keep your data confidential and may only use it to provide services on our behalf.

3.2 Legal Requirements

We may disclose your information if required by Indian law, court order, or government authority, or where necessary to protect our rights, your safety, or public safety.

3.3 Business Transfers

In the event of a merger or acquisition, your information may be transferred as part of the business assets. We will notify you before any such transfer and provide options to delete your account.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in Transit: All data is transmitted over HTTPS using TLS 1.3.
• Encryption at Rest: Stored data is encrypted using AES-256 encryption.
• Access Controls: User data is accessible only to authorised personnel with a strict need-to-know policy.
• Secure Authentication: Passwords are hashed using bcrypt. OTP-based login is available for enhanced security.
• Regular Audits: We conduct periodic security reviews and vulnerability assessments.

While we take every reasonable measure to protect your data, no system is 100% secure. We encourage you to use a strong, unique password and keep your login details private.

5. Data Retention

We retain your account and business data for as long as your account remains active. If you delete your account, all personal data will be permanently removed within 30 days, except where retention is required by applicable law.

Anonymised, aggregated usage data (not linked to any individual) may be retained indefinitely for improving our service.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of all personal data we hold about you.
• Correction: Request correction of inaccurate or outdated information.
• Deletion: Request permanent deletion of your account and all associated data.
• Data Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Opt out of non-essential analytics and promotional communications at any time.

To exercise any of these rights, contact us at support@hindustanawas.com. We will respond within 30 days.

7. Children's Privacy

Hindustan Awas Limited is a professional business tool intended for adults aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe a minor has submitted data through our app, please contact us at support@hindustanawas.com and we will promptly delete such information.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through:

• An in-app notification when you next open Hindustan Awas Limited.
• An email to the address registered on your account.
• Updating the "Last Updated" date at the top of this page.

Continued use of Hindustan Awas Limited after any changes constitutes your acceptance of the updated policy.

9. Contact Us

For any questions, concerns, or requests about this Privacy Policy, please reach out to us: